We want to hear from you!
Call: 1-833-788-3401
If you are calling or writing with a product complaint, please include the best before date and/or production date.
All phone lines are monitored from
Monday to Saturday 8 am to 4:30 pm.
If our Agents are already on a call (or you call after hours), your call will go to voicemail.
We’ll return your call as soon as possible during regular business hours. Thank you.
Share Concerns
or Compliments
We love hearing from our customers, community organizations, local vendors and potential Farm Boy Team Members.
Please feel free to stop by any of our store locations, give us a call or email us at customercare@farmboy.ca. Your message will be sent directly to the Farm Boy team for a timely response.
Media Inquiries
For any media inquiries you may have, we kindly ask that you reach out to our Public Relations team:
Refund Policy
Farm Boy guarantees the freshness, taste and quality of the products we sell.
If for any reason you are not satisfied with an item you purchase at one of our stores, you can return it to the store for a complete refund or exchange.
A proof of purchase is required.
All Customer Inquiries
If you need assistance during these times with your Holiday Dinner – please email customercare@farmboy.ca and a member of the Culinary Team will get back to you as soon as possible.
Please include your name and phone number with your submission. Thank you.
Our Customer Care Agents look forward to helping you with your inquiry.
Please be respectful and be aware that calls that aren’t, will be terminated.
New Vendor?
If you are a new vendor looking to get in touch with Farm Boy Buyers, please send your company information and product recommendations to the appropriate Farm Boy Category Managers.
New Vendor?
If you are a new vendor looking to get in touch with Farm Boy Buyers, please send your company information and product recommendations to the appropriate Farm Boy Category Managers.
FAQ
Products of Canada
Product of Canada requires that 98% of a product’s content originates from Canada. This ensures that there is a very high level of Canadian content from ingredients to production. Prepared in Canada are products that have been entirely prepared in Canada from domestic and imported ingredients, or imported ingredients only.
Store Related Questions
To find your nearest store and store hours, click here to search by postal code or view the full list. Upcoming holiday hours, if applicable, will be posted there as well.
As new stores are announced, information regarding the locations and opening dates are added to our website. You can also stay up to date on this information by following us on social media.
Farm Boy guarantees the freshness, taste and quality of the products we sell. If for any reason you are not satisfied with an item you purchase at one of our stores, you can return it to the store for a complete refund or exchange. A proof of purchase is required. If you have any questions regarding our refund policy, please contact us.
Checkout Issues – Receipts, Overcharges, etc.
We’re sorry to hear that there was a mistake on your bill. To have the issue corrected, please bring the receipt back to the store you visited where any cashier can initiate a refund.
We’re sorry to hear that there was a mistake at the checkout. To have the issue corrected, please bring the receipt back to the store you visited where any cashier can initiate a refund.
Absolutely! If your purchase is eligible for Salad Bar Card points, please send a clear picture of your full receipt and your Salad Bar Card number to customercare@farmboy.ca, where our Customer Care Team will have your points added. If you’re not sure if your purchase qualifies for points, please click here for more information.
Job Inquiries
Thanks for your interest in working at Farm Boy! To apply to any of our open positions, you can visit the store you are interested in to apply in person, or you can visit the link below and select your preferred store to view current postings.
https://www.farmboy.ca/careers/
The minimum age requirement to work in our stores is 16 years old.
Dinners / Catering
To order catering, please visit our catering website. This includes the full menu and the minimum turnaround time to place an order. Depending on the catering item and your desired pickup date, items will need to be ordered 48-72 hours ahead of time. Catering can also be ordered and paid for by visiting your nearest store.
Indulgence Dinners can be ordered and paid for online or by visiting your nearest store. Please note that dinners are available as supplies last and we suggest ordering early to avoid disappointment.
Online orders can be paid for using credit card and orders placed in store can be paid using credit card, Interac, Farm Boy gift card, or cash.
Unfortunately, our Indulgence Dinners are only available for pickup on the date specified. If you are not able to order this dinner, we will have another delicious dinner available in the coming weeks!
While orders can be cancelled at any time up until time of pickup, for a full refund, it is preferred that your order is cancelled 48 hours prior to pickup.
Orders can be cancelled by contacting Farm Boy Customer Care, where our Agents will start the process of cancelling your order. Orders placed online will be refunded in full back to the card used to place the order. Orders placed in store will need to be refunded in store. Please note that all refunds may take up to ten business days to show on your credit card statement.
To cancel your order, please call Customer Care at 1-833-788-3401 or email customercare@farmboy.ca. Phone lines are monitored Monday to Saturday 8 am to 4:30 pm EST. If Customer Care Agents are already engaged or you call is outside of Customer Care hours, your call will go to voicemail. You will receive a call back as soon as possible during regular business hours.
To discuss making any adjustments to your catering or Indulgence Dinner order, we suggest contacting our Customer Care Team directly so that they can assist you.
Customer Care can be reached at 1-833-788-3401 or email customercare@farmboy.ca. Phone lines are monitored Monday to Saturday 8 am to 4:30 pm EST. If Customer Care Agents are already engaged or you call outside of Customer Care hours, your call will go to voicemail. You will receive a call back as soon as possible during regular business hours.
Typically, our Indulgence Dinners can be refrigerated for 3 days before eating. However, we recommend eating your dinner on the date you picked up to ensure that it is enjoyed as fresh as possible.
We have offered a plant based Indulgence Dinner menu in the past, and suggest keeping an eye out for any we might offer again in the future. At this time, most of our Indulgence Dinners include meat and/or seafood.
We offer our “I Can’t Believe it’s not General Tao Chicken” which is vegan, and our Vegetarian Wrap Platter, among the other side dishes, platters, and salads that do not include any meat products. While there are more vegetarian than vegan options available, please feel free to contact us if you have any questions regarding our catering menu items.
While there are items on our catering menu that do not specifically contain wheat/gluten and there are dishes in our Indulgence Dinners that may not specifically contain wheat/gluten, these items are produced in a facility where wheat/gluten is present and cannot be guaranteed to be gluten free.
Our sincerest apologies that there is an issue with your order. Please contact the store you picked the order up from as soon as possible so that our Team Members can make this right for you. To find the phone number of the store you purchased from, click here.
The Indulgence Dinners are refrigerated in store and require 20-30 minutes of reheating time, depending on the dinner. If you are not preparing the dinner right away, refrigeration is required until you are ready to start reheating. Our Indulgence Dinners are carefully packaged into individual containers inside of an easy to carry takeout box with handle, and includes reheating and plating instructions as well.
Reheating and plating instructions are included on the bottom of your confirmation email. They should also be included in the dinner package of each Indulgence Dinner. However, if the instructions are missing, they are also available on our website.
Unfortunately, we are not able to make any substitutions or modifications to your order. If you have any specific questions regarding your order, please feel free to contact Customer Care at 1-833-788-3401 for more information.
While we take steps to minimize the risk of cross-contamination, our catering and Indulgence Dinners, along with many products in our Chef Departments, are produced in a facility where these common allergens are present: peanuts, tree nuts, sesame, milk, eggs, fish/seafood, soy, wheat/gluten, sulphites, mustard.
If you have a specific allergy or diet restriction, we recommend purchasing products that are specifically marked “gluten free”, “vegan”, etc. If you have any questions regarding allergens in certain products, please feel free to contact us.
Gift Cards
To check the balance of your gift card, please click here. The cashier can also check your card balance for you during your next store visit.
Gift cards can be purchased at the checkouts in all of our stores. Gift cards cannot be used for online purchases.
Delivery/Curbside/Voila
Unfortunately, we do not offer delivery from any of our stores. However, Voila grocery delivery offers hundreds of Farm Boy Private Label products for delivery in various regions across Ontario. For more information, please visit the Voila website.
We’re sorry to hear that you are not satisfied with the Farm Boy product that you purchased. Anything purchased from Voila will also have to be refunded through Voila. To contact Voila Customer Care please call 1-877-VOILA-CA (1-877-864-5222) or email care@voila.ca.
We do not offer curbside pickup at any of our stores.
Fruit Baskets
Fruit baskets can be ordered by visiting the Chef Department in all stores. Fruit baskets must be ordered at minimum 24 hours prior to your desired pickup date and paid for in store when placing the order. Fruit baskets cannot be ordered online or by phone.
You can make your request when placing your order, however modifications may not be able to be accommodated. The fruit in the baskets is subject to product availability.
We do not offer delivery.
Parking
Most of our stores offer free parking, however some stores have paid parking that can be validated at checkout. There are a few stores without any designated/validated parking. For more information regarding parking at each specific store, please click here.
Payment Options
Gift cards can only be used when placing orders in store for Indulgence Dinner and any other catering orders. Gift cards cannot be used when ordering online.
We accept Interac, Visa, MasterCard, American Express, ApplePay, Farm Boy gift cards, and cash.
Sobeys gift cards are not accepted at our stores. Farm Boy gift cards cannot be used at Sobeys stores or any other Empire retailer either.
Flyer
To subscribe to our e-newsletter, you can click here and subscribe by selecting your preferred store and inputting your email address. This will give you access to our flyer a day earlier!
Our flyers are emailed out based on proximity to the nearest store, even though your nearest store might not be the one you shop at more regularly. If that is the case, we suggest viewing the flyer online or by subscribing to our e-newsletter and indicating your preferred store when subscribing.
Other Questions
The ‘Good Catch’ program is essentially a Farm Boy umbrella standard for four external certifications: MSC, ASC, Ocean Wise or BAP approved product. Our ‘Good Catch’ symbol guarantees that the specifically marked product has been certified green and caught or farmed in an environmentally friendly way.
All Farm Boy milk bottles (milk, chocolate milk, cream, and seasonal eggnog) can be returned at checkout where the cashier will reimburse you the $2 for each bottle. Please note we only accept Farm Boy bottles.
Dairy bottles are the only bottles we offer refund/return for
Many of our Farm Boy Private Label items are Kosher. To identify if an item is Kosher, you can look for the OVH symbol on the package.
Rideau Bakery breads are available for purchase at all Ottawa stores. To purchase Rideau Bakery breads at stores outside of the Ottawa area, please click here. Select Rideau Bakery breads can be ordered for in store pickup, and should be ordered at minimum 96 hours prior to your desired pickup date.
We appreciate your interest in working with Farm Boy. To submit your product(s) for review, please click here, where you can contact the appropriate Category Manager via email. You should receive acknowledgement of your email within a few weeks.
To review our charitable donation guidelines and submit a request for donation for review, please click here.
Once a product is opened, we can no longer guarantee how long it should continue to be used. We recommend reading Health Canada’s Food Safety Tips for general guidelines on understanding how long your food items can last:
https://www.canada.ca/en/health-canada/services/general-food-safety-tips/safe-food-storage.html
Our delicious Farm Boy Organic Eggnog is seasonal and is usually in stock between the end of November and beginning of January, while supplies last.
In an effort to reduce the use of single-use plastics in our stores, we eliminated plastic bags and encourage customers to bring their reusable grocery bags when shopping. Our cashiers would be happy to pack your bags for you still! In making this switch, we still have reusable and paper grocery bags available for purchase at the checkouts.
Corporate Home Office
1427 Ogilvie Road, 2nd Floor
Ottawa, ON K1J 8M7
Tel: 613-247-1007
Fax: 613-247-8731