Terms & Conditions

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Customer Agreement Welcome to farmboy.ca. This Agreement (the “Agreement”) is a legal agreement between you and Farm Boy 2012 Inc. (“Farm Boy“) that states the terms and conditions under which you may receive Farm Boy online services and use the farmboy.ca website (the “Site”). Your use of the Farm Boy online service and the Site constitutes your agreement to the terms and conditions set forth below. If you do not agree to these terms and conditions, do not use the Site or the service.

Notwithstanding any statements on the farmboy.ca web pages or elsewhere, these Terms and Conditions are the agreement between you and Farm Boy. By completing the online registration process for “Fresh News” e-bulletin, and/or Farm Boy “Recipe Exchange” promotion, you confirm and affirm that you have read, understood and agree to these Terms and Conditions, and the form in which they appear at the time your online registration is completed.

Farm Boy shall conclusively presume that online communications received from you through your use of the “Fresh News” and/or “Recipe Exchange” registration processes are accurate, complete, and authorized by you as received by Farm Boy. You agree not to contest the validity and binding legal effect of those communications.

Eligibility

You must be aged 18 or older, and have completed the registration process to participate in any of the online services provided by farmboy.ca.

Product Information

Farm Boy will attempt to update product nutritional and other product information as and when changes come to the attention of Farm Boy. However, Farm Boy is not responsible for any inaccuracy or misstatement of any such information.

Disclaimer of Warranty

Farm Boy makes no representations or warranties, whatsoever, as to the substance, or the accuracy or sufficiency thereof, of any Product information listed on the website.

Confidentiality

Farm Boy values you as a customer and your right to privacy. Except as may be otherwise required by law, Farm Boy (i) will exercise commercially reasonable efforts to ensure that your registration information remains confidential and is available only to personnel who have a need to know such information in connection with providing you with Farm Boy online services or otherwise for general business purposes, and (ii) will not sell your name, address or similar personally identifying information to unrelated third parties or permit the use of such information outside the scope of the Farm Boy online services or Farm Boy general business purposes. Farm Boy may, and reserves the right to, use and disclose internally within Farm Boy and with its affiliated business partners, any aggregated information, including information you provide to Farm Boy, regarding Farm Boy customers and usage of the online services, for any purpose.

Changes to Terms and Conditions

Farm Boy reserves the right to, from time to time, with or without notice to you, at the sole discretion of Farm Boy, amend the Terms and Conditions. It is your responsibility to review the Terms and Conditions before using the website. Farm Boy has no responsibility to notify you of any changes before any such changes are effective.

Terms and Conditions Govern

These Terms and Conditions, as amended from time to time, shall be the sole terms of the agreement between you and Farm Boy. All statements otherwise made on the website, or otherwise, are intended only for your convenience and do not form and are not included in our Agreement.

Farm Boy, in its sole discretion, reserves the right to refuse service to anyone, with or without cause or reason. Farm Boy reserves the right to add, delete or change fees or charges at any time upon notice as provided in this Agreement.

If you have a complaint or suggestion:
Please call Farm Boy Customer Service at 613-247-1007 / 1-855-347-1007.

PLATTER & BASKET ORDERING AND PICK UP POLICY

This Agreement (the “Agreement”) is a legal agreement between you and Farm Boy 2012 Inc. (“Farm Boy”) that states the terms and conditions under which you may receive Farm Boy platter & basket orders. If you do not agree to these terms and conditions, do not use the service. Notwithstanding any statements on the farmboy.ca web pages or elsewhere, these Terms and Conditions are the agreement between you and Farm Boy.

Ordering Policy

We require 24 hours lead time for all orders that are booked on line. If you require product in less than 24 hours, please call our call centre at 613-747-2366 / 1-855-347-1007. Our call centre will confirm our ability to accept an order with less than 24 hour lead time.

Changes to Orders Prior to Pick-up Date

If you wish to cancel or change an order prior to pick-up date/time, please contact the store where you placed your order. After store hours, please contact the call centre at 613-747-2366 / 1-855-347-1007.

Cancellation Policy

We ask that you give 24 hours notice should you need to cancel your order. Orders cancelled without 24 hours notice may be subject to a cancellation fee.

Pick Up Policy

To ensure product freshness and presentation, Farm Boy has a pick up policy only. If you require a courier delivery, you may arrange this service on your own.

HOW TO PLACE AN ORDER:

1) Online using farmboy.ca website. Payment is required by credit card at time of order;

2) through our call centre – 24 hours per day at 613-747-2366 / 1-855-347-1007. Payment is required by credit card at time of order.

Product Availability

Although Farm Boy believes that it will have sufficient inventory to fill your orders, it is possible that certain product will be unavailable, from time to time. In the event an item you have ordered is temporarily unavailable, Farm Boy will substitute items of equal or greater value or fill the order to the extent possible and notify you as soon as we are able to provide the balance of the order.

Substitution Policy

Substitutions are limited to current recipe items only and are subject to availability. For example, you can request a substitution such as replacing turkey with roast beef on a Diamond Sandwich platter.

Farm Boy Satisfaction Guarantee

If you are not satisfied with an item for any reason:
During regular business hours you should call Farm Boy Customer Service  (613-247-1007 / 1-855-347-1007) or the Farm Boy store where you placed your order. Outside regular business hours, please call 613-747-2366 / 1-855-347-1007.

Pricing Information

Pricing is subject to change without notice.


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