Frequently Asked Questions!

WHERE CAN I PURCHASE A FARM BOY GIFT CARD?

Farm Boy physical Gift Cards can be purchased at participating Farm Boy stores in Canada. Farm Boy e-gift cards can be purchased online at www.farmboy.ca.

WHERE CAN I USE MY FARM BOY GIFT CARD?

Cards are valid at participating Farm Boy stores in Canada. Cards are not valid for any online purchases on www.farmboy.ca.

WILL MY CARD EXPIRE AND DOES IT HAVE ANY FEES?

There are no fees or expiration dates associated with the Card, but a card replacement fee of up to $5.00 may be charged to replace a lost, stolen or damaged card. We are not responsible for funds used on lost or stolen cards, if used by another person. Please report lost, stolen or damaged cards as soon as possible, so we can put a hold on funds.

WHAT IF I CAN’T FIND THE ANSWER TO MY QUESTION?

You can contact our Customer Care team by phone* (1-833-788-3401), email ([email protected]) or submit your questions here.

* Phonelines are monitored Monday to Saturday 8:30 am to 4:30 pm. If Customer Care Agents are already engaged or you call outside of Customer Care hours, your call will go to voicemail. You will receive a call back as soon as possible during regular business hours.

Or leave a message here.

HOW CAN I CHECK MY FARM BOY GIFT CARD BALANCE?

Click here to verify the balance of funds on a Card. For inquiries into the terms and conditions or for other card information visit any Farm Boy store or www.farmboy.ca.

WHAT IF I DON’T HAVE ENOUGH FUNDS TO COVER MY ENTIRE TRANSACTION?

If you do not have enough funds available on your Card to cover the entire transaction amount, Farm Boy will support a “split tender transaction” where you can instruct the cashier to charge a part of the purchase to the Card and pay the remaining amount with an alternative payment method.

DO I REQUIRE A PHYSICAL CARD IF IT IS PURCHASED ONLINE?

No, the only requirement is to have the gift card number and correct pin to make purchases at participating Farm Boy stores.

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