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Applications are being received for the position of Retail Specialist, Fish. The Retail Specialist is accountable for supporting and assisting the Store Managers to achieve Farm Boy’s vision, and to maximize sales and profitability. This is accomplished primarily through the coaching and training of both Store and Department Managers to ensure operational excellence in financial management, merchandising, inventory management and follow-through on Farm Boy’s readiness-for-customers standard. With his/her duties he/she must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy vision, mission, values and goals.


 Readiness-for-Customers Standard
o Regularly inspect stores to ensure readiness-for-customers standards are maintained at all times including product quality, accurate pricing, sufficient inventory from open to close
o Ensure standards for cleanliness and procedures for proper sanitation are understood and upheld by all Store and Department Managers for all areas of the department including back room and coolers
o Ensure team members are properly trained and understand the customer service standards

 Order and Inventory Control
o Ensure all Store and Department Managers are trained to use inventory programs and follow-up regularly to ensure system is being used properly
o Closely monitor sales area and cooler inventory levels to ensure system is working as accurately as possible

 Financials
o Review key financial results weekly (sales, inventory turns, gross profits, labour and packaging costs) to ensure meeting or exceeding forecasts
o Address with Store Managers any numbers which indicate an operational weakness before issue escalates
o Use metrics to identify areas of improvement between stores

 Merchandising
o Help stores create appealing and impactful displays
o Ensure department is seasonally merchandised to maximize sales and profitability
o Make sure procurement plan-o-grams are properly executed
o Ensure product heights aligned with sales volume
o Ensure displays are properly signed and information on the signs is correct

 Store Operations
o Develop and/or ensure all Farm Boy operating procedures are understood and properly implemented at store level including morning set-up, evening takedown, training, reductions, production, backroom organization and workflow, receiving, floor inventory levels and product handling

 Store and Department Manager Development
o Consistently communicate and model Farm Boy vision, mission and The Farm Boy Way
o With guidance of Human Resources and Store Manager interview and recommend potential Assistant/Department Managers in a manner that builds and sustains a high-performing team

 Other
o Bring forward to the Store Manager any store issue that he/she may identify when in the store such as customer service, health and safety concerns, security, staff morale or anything he/she identifies as being below Farm Boy standards.

The following skill sets are required for this position:

  • At least five years in a store leadership capacity preferably in a retail grocery environment or equivalent industry experience
  • Must be willing to travel and work out of town for extended periods of time
  • A passion for food retailing and people
  • High energy with the ability to engage and motivate others
  • Clear and effective communication style, both written and oral
  • Friendly yet firm with program expectations and execution
  • Demonstrated financial and merchandising success: including: budgeting, inventory, margins
  • Impeccable organizational skills with a keen attention to detail
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance
  • Able to work a flexible schedule, including nights, weekends and holidays as required

  • Click here to apply for this position  Return to job listing
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