A Message From Farm Boy
At Farm Boy, our company’s purpose is to be a family nurturing families and that has never been more true than right now. We are incredibly proud of our teammates. Their efforts have been incredible, and we know there is much more hard work ahead. Our tremendous retail and warehouse teams are working around the clock to keep our stores safe and restock our shelves. This is a pivotal time for all Canadians as we navigate the changes required to fight the spread of COVID-19. We are standing strong and supporting our customers and communities, because as a family-focused business, that’s just what we do.
We’re Adjusting Our Hours
We’ve temporarily updated our hours to ensure stores are sanitized and restocked for the next day.
Click here to find store hour information about your local store.
Steps to Protect Our Teammates and Our Customers
We are doing everything we can to keep our teammates and customers safe in our stores. We will continue to assess and implement new measures as needed.
- Our staff are wearing face masks in store for everyone’s added safety.
- Installed plexiglass cashier shields as a safeguard to protect our teammates and customers.
- Reduced store hours to allow more time for extra sanitization efforts and stocking our shelves.
- Introduced “Early Shopping Hour” for the first hour of the day, providing the most vulnerable among us with a dedicated time to shop for goods.
- Installed floor markers at check out to help facilitate a two-metre distance between customers.
- Closed our full-service meat and seafood counters.
- Installed Plexiglass at our deli and prepared food service counters.
- We are sanitizing all carts and baskets at the front of our stores, and have stepped up our general sanitizing and cleaning procedures in all areas throughout stores, including staff areas.
- We are still accepting bottle returns, but asking customers to place them in the dedicated spaces, themselves, behind the cashes.
- We encourage all shoppers to forgo cash payments and opt for contactless payment whenever possible.
- We are eliminating the use of reusable cups and mugs, and discouraging customers from bringing in and using reusable shopping bags. For those that do choose to use them, we are asking them to kindly bag their own groceries.
- We have closed all of our hot bars, salad bars, olive bars, and in-store dining areas, to limit the opportunities for communal food handling.
- Created a process for our teammates to wash their hands every 15 minutes.
- Stopped the sale of all bulk foods in self-serve areas.
- Cancelled all product demos and sampling.
- Encouraged all teammates who feel sick to stay home, and implemented the procedures recommended by health authorities for those who have travelled or have been exposed to others who have travelled.
Early Shopping Hour
All of our stores will be devoting the first hour of operations to those most vulnerable and those who require extra attention, particularly seniors.
The government has made it clear that those most at risk, including seniors, should stay home and encourages family, friends and neighbours to help support them during this terrible coronavirus. But for those that need to get out for essential supplies, let’s make shopping a little easier.
Frequently Asked Questions (FAQs)
How is Farm Boy protecting its store employees?
How is Farm Boy handling sick employees during COVID-19?
How is Farm Boy protecting its customers?
What are Farm Boy’s store operating hours?
What is “Early Shopping Hour?” When does it take place?
Is Farm Boy hiring additional employees during COVID-19?
Is Farm Boy running out of food? I’ve noticed some empty shelves in stores.
What will you do if one of your store employees tests positive for COVID-19?
We will always do everything we can to keep our teammates and customers safe.
- We strictly enforce that teammates who feel sick do not come into work.
- If one of our teammate’s tests positive for COVID-19, we will follow the direction of public health every step of the way.
- We will close and deep-clean as directed by public health.
- We will work closely with public health officials to investigate the teammate’s known points of contact and recent shifts. To keep stores safe, we will notify all teammates who require self-isolation for two weeks.
COVID-19 Cases in Our Stores
We will always notify and follow the guidance of Public Health to support our teammates who are impacted by COVID-19.
We will continue to update the COVID-19 tracker below to be transparent with you where we have been notified of cases of COVID-19 in our stores. Out of respect for our teammates and their confidentiality, we will never release any personal information about our people. We will always do everything we can to support our teammates and ensure their safety. Where required, we will communicate with customers who have shopped in the impacted location, with store signage, outlining our steps to manage the situation.
We will make every effort to update this information in due course and as information becomes available to us, following the guidance of Public Health.* Please note that all cases will be removed from the tracker after 28 days from their initial reporting date, unless new information is received from Public Health.
*While we make every effort to ensure the accuracy of the above information, the situation and information being provided to us are rapidly evolving. This information is subject to immediate correction as new facts become available to us.
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