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A Message From Farm Boy

At Farm Boy, our company’s purpose is to be a family nurturing families and that has never been more true than right now. We are incredibly proud of our teammates. Their efforts have been incredible, and we know there is much more hard work ahead. Our tremendous retail and warehouse teams are working around the clock to keep our stores safe and restock our shelves. This is a pivotal time for all Canadians as we navigate the changes required to fight the spread of COVID-19. We are standing strong and supporting our customers and communities, because as a family-focused business, that’s just what we do.

We’re Adjusting Our Hours

We’ve temporarily updated our hours to ensure stores are sanitized and restocked for the next day.

Click here to find store hour information about your local store.

Steps to Protect Our Teammates and Our Customers

We are doing everything we can to keep our teammates and customers safe in our stores. We will continue to assess and implement new measures as needed.

  • Our staff are wearing face masks in store for everyone’s added safety.
  • Installed plexiglass cashier shields as a safeguard to protect our teammates and customers.
  • Reduced store hours to allow more time for extra sanitization efforts and stocking our shelves.
  • Introduced “Early Shopping Hour” at most stores for the first hour of the day, providing the most vulnerable among us with a dedicated time to shop for goods. Visit our Store Page for individual store hours.
  • Installed floor markers at check out to help facilitate a two-metre distance between customers.
  • Installed Plexiglass at our deli and prepared food service counters.
  • We are sanitizing all carts and baskets at the front of our stores, and have stepped up our general sanitizing and cleaning procedures in all areas throughout stores, including staff areas.
  • We are still accepting bottle returns, but asking customers to place them in the dedicated spaces, themselves, behind the cashes.
  • We encourage all shoppers to forgo cash payments and opt for contactless payment whenever possible.
  • We are eliminating the use of reusable cups and mugs. We have updated our policy on reusable bags – customers are welcome to bring them into the store and cashiers are happy to pack your groceries in them.
  • We have closed all of our hot bars, salad bars and olive bars, to limit the opportunities for communal food handling.
  • Created a process for our teammates to wash their hands every 15 minutes.
  • Stopped the sale of all bulk foods in self-serve areas.
  • Cancelled all product demos and sampling.
  • Encouraged all teammates who feel sick to stay home, and implemented the procedures recommended by health authorities for those who have travelled or have been exposed to others who have travelled.

Early Shopping Hour

Most of our stores will be devoting the first hour of operations to those most vulnerable and those who require extra attention, particularly seniors. Visit our Store Page for individual store hours.

The government has made it clear that those most at risk, including seniors, should stay home and encourages family, friends and neighbours to help support them during this terrible coronavirus. But for those that need to get out for essential supplies, let’s make shopping a little easier.

Frequently Asked Questions (FAQs)

How is Farm Boy protecting its store employees?

We are doing everything possible to protect our frontline employees. For more information, please refer to the list above on the measures we are taking to keep our customers and teammates safe.

How is Farm Boy handling sick employees during COVID-19?

We have instructed teammates who are sick and/or who have been in contact with someone who is sick or has travelled to high-risk destinations to self-quarantine for 14 days. These measures help our employees protect themselves, other teammates and our customers.

How is Farm Boy protecting its customers?

Our customers are at the heart of our business and we continue to find ways to ensure the health and safety of our store visitors. Please refer to the list above for additional information.

What are Farm Boy’s store operating hours?

Our stores have reduced operating hours every day to ensure our teammates have the necessary time needed to re-stock shelves, clean the store and most importantly, rest. Please visit our website for your local store to confirm operating hours.

What is “Early Shopping Hour?” When does it take place?

“Early Shopping Hour” is available for the first hour of the day at most of our stores to provide seniors and those most vulnerable in our communities a dedicated time to shop. Visit our Store Page for individual store hours.

Is Farm Boy hiring additional employees during COVID-19?

Yes. To keep pace with the essential needs of our customers, we are hiring to support our stores and distribution centres. Please visit the Farm Boy Careers page for updates and to learn how to apply.

Is Farm Boy running out of food? I’ve noticed some empty shelves in stores.

We are receiving regular shipments of supplies to our stores, and our teams are working hard to keep our shelves filled at this unprecedented time. We have every confidence in Canada’s strong and secure food supply chain, and our warehouse and distribution teams are working around the clock to speed up the movement of food and supplies to our stores to refill shelves. If you see an empty shelf, know that it will be full again shortly.

What will you do if one of your store employees tests positive for COVID-19?

We will always do everything we can to keep our teammates and customers safe.

  • We strictly enforce that teammates who feel sick do not come into work.
  • If one of our teammate’s tests positive for COVID-19, we will follow the direction of public health every step of the way.
    • We will close and deep-clean as directed by public health.
    • We will work closely with public health officials to investigate the teammate’s known points of contact and recent shifts. To keep stores safe, we will notify all teammates who require self-isolation for two weeks.

COVID-19 Cases in Our Stores

We will always notify and follow the guidance of Public Health to support our teammates who are impacted by COVID-19.

We will continue to update the COVID-19 tracker below to be transparent with you where we have been notified of cases of COVID-19 in our stores. Out of respect for our teammates and their confidentiality, we will never release any personal information about our people. We will always do everything we can to support our teammates and ensure their safety. Where required, we will communicate with customers who have shopped in the impacted location, with store signage, outlining our steps to manage the situation.

We will make every effort to update this information in due course and as information becomes available to us, following the guidance of Public Health.* Please note that all cases will be removed from the tracker after 14 days from their initial reporting date unless new information is received from Public Health.

Tracker – there are no current cases to report.

Date Details Location
October 11, 2020 Public Health has completed its review and confirmed it was a low risk of transmission. We have completed a cleaning and disinfection throughout the store. The last day the team member worked at the store was October 1, 2020. Farm Boy Blue Heron, Blue Heron Mall, 1500 Bank St. Ottawa, ON

*While we make every effort to ensure the accuracy of the above information, the situation and information being provided to us are rapidly evolving. This information is subject to immediate correction as new facts become available to us.


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Farm Boy Company Inc. | 2370 Walkley Road | Ottawa, Ontario K1G 4H9 | 613-247-1007
The best foods. The best shopping experience. Making life better. This is our vision.

Farm Boy