Service Manager

  • Manager
  • Cornwall - 814 Sydney Street
  • Posted 3 weeks ago

This position is responsible for ensuring that all objectives and goals of the department and store, as communicated by the Store Manager, are met and/or exceeded and for the day-to-day management of specific aspects of the department including ordering, merchandising, labour scheduling and customer service. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy vision, mission, and the Farm Boy Way.

Major Responsibilities: 

  • Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
  • Work with the Store Manager and the Front-End Specialist to execute strategies aimed at successfully accomplishing stated goals and quotas while monitoring systems, programs and initiatives.
  • Team development, interviewing, training, reviews, coaching, motivation and recognition all while maintaining a high level of confidentiality and trust.
  • Consistent and effective communication to lead the service team, including one-on-one coaching, metrics, product identification (codes) and corporate policies and procedures.
  • Safeguard Farm Boy’s financial information, safe management, document maintenance and retention; and preserve the integrity of individual front-end staff (e.g., oversee refunds, cashiers’ over/short report, audit floats).
  • Ensure compliance with Government regulations and Corporate Health and Safety policies.
  • Participate in store coverage rotation as a Manager on Duty (eg. opening/closing store, alarm system emergency contact support) as directed by the Store Manager.
  • Supervise department staff and be accountable for the performance of the department, including serving customers on cash, cart retrieval, overrides and general cleanliness.
  • Schedule staff and verify attendance and payroll records.
  • Responsible for the management of the Floral Department (eg, merchandising, ordering, inventory and financials).
  • May be requested to undertake other related duties on a periodic basis. 

Knowledge, Skills and Abilities: 

  • Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
  • Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Excellent organizational and interpersonal skills along with accurate mathematical and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings and holidays.
  • Fluency in English and French shall be considered an asset.

Accommodation is available upon request for applicants and employees with disabilities.

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